Refund Policy

Last updated: 12 November 2026

We want you to be able to try Sagacia without risk.

14-day refund on a new subscription

• If you change your mind, you can ask for a full refund of the first payment for a subject within 14 days of buying it, for any reason.
• Renewal payments are not refundable, but you can cancel at any time and you keep access until the end of the month you have paid for.
• Upgrades from Standard to Animated follow the same rule: the upgrade payment is refundable within 14 days.

When something goes wrong

• If the Service was unavailable for a long period, or a charge was a mistake, write to us within 30 days and we will review it and refund where that is fair.

How to ask

Email support@sagacia.ai from the address on your account, with the date and amount of the payment. We reply within 3 business days. Approved refunds are sent back to your original payment method by Paddle, our payment provider and Merchant of Record, usually within 5–10 business days.

Your legal rights

This policy does not affect any rights you have under the consumer law of the country where you live.